Get locked out of Wells Fargo online bank account.
told to call to reset.
call.
told i cant use relay service because its a 3rd party non secure line.
fine.
go into bank, in person.
told i must CALL.
?!?!?!
explain. im deaf i cant hear on the phone.
told over and over again. i MUST be the one to call. maybe if they just talk louder? if i pay attention better?
?!?!?!!
go through 5 different people, before finaly accepted that a banker will call for me.
the banker then has to explain it all again numerous times to the people ON THE PHONE because they keep saying I MUST be the one to call and it MUST be done over the phone it CANT be done in person.
?!?!?!?!
finally they accept the banker calling. get account fixed.
really Wells Fargo?!?!
i cant be the FIRST deaf person to get locked out of their online account!
seriously!?!?
Wow, I’m sorry you had to go through that. Heh, my account ended up at $-150 once because they made an error on the forms, and instead of fixing it, decided to call me on end. You know, the deaf guy. So, then I finally get a letter, and I have to go in….so I go in, and they pulled the same YOU MUST BE THE ONE TO CALL shit. I didn’t even have my aids at the time since they were out for repair. Ended up in the same boat as you -_- So I closed my account and put in the school’s credit union lol
